Protelec CheckMate

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ProTELEC CheckMate: A Lone Worker Safety App that Keeps Your Team Safe—Anywhere, Anytime.

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Lone Worker Safety Made Easy

CheckMate is a suite of lone worker safety products and services by ProTELEC designed to protect employees who work alone or remotely. Our work alone monitoring system is part of our broader remote worker safety solutions, giving both you and your employees peace of mind through reliable check-ins and emergency support.

All of our lone worker systems are monitored 24/7/365 by ProTELEC’s Emergency Monitoring Centre. All operators must undergo rigorous training and education to qualify to work in our facility, and we’ve been awarded with the Five Diamond Certification from the Monitoring Association of America.

At ProTELEC, we blend cutting edge technology with live human response to ensure the safety of your employees.

CheckMate for Lone Workers

CheckMate Working Alone

CheckMate Working Alone is an automated communication service that regularly checks on employees working alone to ensure their safety.

Simple to use and cost-effective solution for employee safety.
No hardware or software required – CheckMate is a service. Your employee only needs a phone (land line, cell, or satellite), making it an ideal lone worker protection solution for any industry.
Meets federal and provincial lone worker compliance law requirements.
Failure to respond to a safety check generates an alarm in ProTELEC’s 24/7/365 Emergency Monitoring Centre.
Takes employees only seconds to respond to a safety check.
Gives you and your worker the comfort of knowing they are not alone.
CheckMate Working Alone is designed to answer the challenge of how to monitor lone workers—automating safety checks while reducing admin workload.

Tracking and Monitoring Tools for Administrators

CheckMate contacts and confirms the safety of lone workers based on a schedule you provide and control.
24/7/365 monitoring by real people at all times.
On-demand access for Administrators to the CheckMate Dashboard through our Client Web Portal.
Track employee safety checks and real-time locations through our lone worker GPS tracking app, even in areas with limited connectivity.
Generate an audit trail of all safety checks and their outcomes.

CheckMate for Lone Workers

CheckMate Working Alone

CheckMate Working Alone is an automated communication service that regularly checks on employees working alone to ensure their safety.

Simple to use and cost-effective solution for employee safety.
No hardware or software required – CheckMate is a service. Your lone worker only needs access to a phone (land line, cell, or satellite).
Meets Federal and Provincial working alone regulations.
As a comprehensive lone worker compliance software, CheckMate helps you meet safety obligations and simplify audits.
Failure to respond to a safety check generates an alarm in ProTELEC’s 24/7/365 Emergency Monitoring Centre.
Takes employees only seconds to respond to a safety check.
Gives you and your worker the comfort of knowing they are not alone.
Our solutions align with Canada’s strictest safety compliance regulations, ensuring your business stays protected and compliant.

CheckMate Safe Alone App

CheckMate Safe Alone is a lone worker monitoring app that offers the ultimate in safety and compliance for isolated workers. It’s easy to use, and operators are standing by 24/7/365 so you can ensure the safety of employees working alone.

Protection at your fingertips

Takes seconds to check-in with the tap of a button.
Lone workers can use the emergency panic button for workers built into the Safe Alone app to instantly notify our monitoring personnel in a crisis.
GPS coordinates are sent with the alarm and updated when the phone’s location changes.

Checking in while working alone

With each check-in to confirm your safety, the clock resets and the GPS location coordinates are collected.
The amount of time left until the next safety check is displayed on-screen and reminders occur via pop-up notifications.
If you miss a safety check, an automated phone call occurs 3 minutes later (selectable).
If you miss the automated call, a Missed Safety Check Alarm is generated and a live, trained operator responds.

CheckMate Safe Alone App

CheckMate Safe Alone is an app that that offers the ultimate in lone worker security. It’s easy to use, and operators are standing by 24/7/365 so you can ensure the safety of employees working alone.

Checking in while working alone

With each check-in to confirm your safety, the clock resets and the GPS location coordinates are collected.
The amount of time left until the next safety check is displayed on-screen and reminders occur via pop-up notifications.
Whether your team is in the field or working late in the office, CheckMate forms the backbone of an effective emergency response plan for lone workers.

It’s your move.

Contact us for a free trial and see why CheckMate is one of the best lone worker apps in 2025 for real-time safety, compliance, and peace of mind.

CheckMate Blog

Safety Solutions for Residential Facilities and Home Healthcare

High demand for senior’s housing will challenge property and facility managers to provide effective preventative safety measures as part of their residential amenities package. In-home care services are also expected to expand as aging Canadians opt for the independence of remaining in their homes but may require assistance from caregivers.

The Importance of Alert Contacts

If a lone worker misses a safety check or taps the ‘Emergency’ button in their Safe Alone app, an alarm is generated in the ProTELEC Emergency Response Centre. An operator will respond by calling the lone worker. If the operator’s call goes unanswered, the operator will begin calling the Alert

Safe Alone app v2.3 Feature Updates

We are pleased to announce improved features and location tracking updates in our recently released CheckMate Safe Alone v2.3 app. With this update we have included several new tools to make safety check-ins even easier for employees working alone, and the app now supports iOS ‘dark mode’.

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Businesses who use CheckMate

From property managers to municipalities, organizations across Canada trust our lone worker protection system to keep their teams safe and compliant.

View our Suite of Safety Solutions

Learn more about how our working alone safety solutions can help keep your lone workers safe and secure.

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Like many countries, Canada has a large proportion of the population that is over age 65, and the number of older Canadians who will be choosing assisted-living facilities and retirement communities is expected to increase substantially.

High demand for senior’s housing will challenge property and facility managers to provide effective preventative safety measures as part of their residential amenities package. In-home care services are also expected to expand as many aging Canadians opt for the independence of remaining in their homes but may still require periodic assistance from caregivers.

There are many risks to seniors living alone and timely assistance is critical for positive outcomes. Minor falls can become major medical emergencies if undetected. Pre-existing medical conditions may cause unexpected acute illness. Manually performing well-being checks can be a costly and time-consuming method of ensuring the wellness and safety of residents or homecare patients. It is important to provide seniors with a sense of independence while giving family members and caregivers the confidence that help will be provided quickly when needed.

Can all of these varying needs be balanced affordably and efficiently?

CheckMate Safe Check is a simple, automated safety service that provides consistent and reliable safety checks for seniors living alone. Our affordable monitoring service ensures that timely assistance can be provided if an incident occurs. Backed by our 24/7 Emergency Monitoring Centre, our service requires no additional hardware or software and works with any landline or cell phone service.

CheckMate Safe Check will call your residents to check on their safety twice a day, morning and evening.

When receiving an automated Safety Check call, pressing 1 on the phone keypad will confirm that the resident has received the call and is safe.
If the call goes unanswered, a follow-up call will happen 3 minutes later.
If there is still no answer to a Safe Check call, an alarm is generated in our Emergency Monitoring Centre where follow-up and notifications to Alert Contacts will occur.
The Alert Contact list may include family members, residence managers or caregivers.
These contacts can then provide the immediate appropriate actions to confirm the safety and well-being of the resident.

It’s that simple! With branding to match your company identity, our Safe Check system fits seamlessly into your services. You can learn more about how our Alert Contacts system works, and contact us to find out if CheckMate Safe Check is a good fit for your assisted-living facility, senior residence property, or in-home care services.

The Importance of Alert Contacts (and how to ensure they are up-to-date!)

CheckMate’s lone worker monitoring and safety check system is backed by our 24/7 monitoring service, delivering a professionally trained live operator response to missed check-ins and emergencies.

What happens when our monitoring center identifies a worker who may potentially be experiencing an emergency?

Alert contacts are often an employee’s department manager or the safety director at their organization. An alert contact should:

Be aware of the CheckMate service and know what to do if they receive a call.
Be able and willing to take the appropriate steps based on an employer’s instructions.

When an alert contact receives a call from ProTELEC operators, it is important that all pertinent information is identified to assist in locating the lone worker. An alert contact can gather these details by recording facts communicated by the operator, and should include some key pieces of information:

An alert contact should confirm any known details of the lone worker’s location. Our Safe Alone app provides a GPS record of last known location 10 minutes ahead of a scheduled Safety Check. If the check-in is missed, this information allows our operators and the worker’s alert contacts to quickly narrow the search.
An alert contact should confirm the lone worker’s phone number with ProTELEC operators, to aid in making contact.
An alert contact should confirm the type of alarm detected by the ProTELEC operators. For example, it is important to know whether it is a missed safety check or a user-generated emergency alarm, as this may help to determine the most appropriate next steps.

Additional information may also be gathered by listening to the user’s most recent voice recording or reading their most recent text if they provided one during their last completed safety check.

With these details, an alert contact can proceed to:

Call the lone worker, making at least two attempts
Text the user, if possible
Escalate the alarm according to the employer’s instructions. This may include contacting other personnel who may be nearby and able to assist or may require contacting emergency services. Appropriate escalation will also be determined by the lone worker’s role, and the risks and hazards they may encounter when on the job.

While the responsibilities of an alert contact can be summed up in these very simple steps, it is important to remember that in some situations these steps can be the difference between life and death.

Keeping alert contact information current is a critical component of this process.

To update alert contacts for CheckMate Working Alone users contact your CheckMate representative directly or click here to send an email requesting an alert contacts update. Please include the Lone Worker’s name, and the new alert contact information.

To learn more about CheckMate Working Alone or any of our other safety solutions, you can contact us through our easy webform here.

Safe Alone App Updates

Location updates and settings have been optimized

To improve the user experience and provide Working Alone program administrators with the most up-to-date location information, additional location features and settings have been added. In the case of an emergency, locating a lone worker quickly and accurately is important, and these tools will help to improve monitoring and response capabilities.

The Safe Alone app now automatically sends a user’s location within 10 minutes of a safety check. This feature enables administrators to determine a more recent last-known-location for employees even if they miss a safety check-in.
The Location Update setting has been modified to maximize safety and minimize battery use.
The Safe Walk mode has been improved with a confirmation feature, to reduce false alarms.
Administrators and end-users are notified by email if default location check-in features are turned off.

Simplifying the safety check process is the primary goal of our Safe Alone app

We know that a busy employee needs to stay focused on their work, and safety check-ins are most effective for end-users and administrators if they are an easy and quick task to complete.

Users with the latest version of the app who are configured for SMS safety checks will now see a link in their SMS safety check prompts.
This link opens the app and makes checking-in easier by eliminating the need to locate the app on their phone manually.
To help reduce false alarms, we now offer the option to have an automated alarm report email send to account administrators.
We have improved some of the buttons and icons within the app, to make the tools and options more recognizable. As always, a user can Activate or Deactivate their check-ins with just a tap, and check-in frequencies can be adjusted by tapping on the contact frequency or ‘pencil’ icon. Users who do not have permission to change their check-in frequency will see a ‘pulse’ icon and should contact their administrators for schedule adjustments.
A link to the Safe Alone User Guide has been added to the Safe Alone app Help menu (https://www.protelec.ca/CMP/Help/UserGuide) providing quick access to additional information about the Safe Alone app settings and features.

These improvements along with additional design and back-end updates are available in the newest version of the Safe Alone app.

If you would like to schedule a Safe Alone app training session or have any questions, please contact your CheckMate account representative or use our contact form and we will be happy to assist.