FAQ

What is the Emergency Monitoring Centre (EMC)?
The Emergency Monitoring Centre is where our professionally trained specialists work out of to monitor the safety of your lone workers.

Our Five Diamond-certified EMC receives annual inspections by the Underwriters Laboratory of Canada (ULC), certifying that it meets their demanding requirements for architectural and physical features, emergency power, computer hardware and software. We follow strict, standard operating practices ensuring that protocol is never undermined.

Who is responsible for reviewing check-ins and providing alarm response?
Our EMC is manned by a team of trained professionals who are dedicated to the cause of personal safety. Our centre operates around the clock and our team responds to any received alarm by following strict procedures.
How do check-ins work?
With the Safe Alone app, simply tap “check-in” on the home screen when prompted.

For check-ins via phone, our automated system will call the employee at designated times throughout the day. When the call is received, the individual enters their 4-digit PIN, confirming they are safe.

If the check-in is missed for any reason, an automated call will follow after 3 minutes. Should the second check-in attempt be missed as well, an alarm is sent to our Emergency Monitoring Centre, and one of our operators will attempt to call the person. If this goes unanswered, ProTELEC operators immediately notify the proper parties to ensure that the lone worker or person living alone is out of harm’s way.

Is CheckMate able to track a lone worker’s location?
Yes. Our Safe Alone app provides live GPS tracking showing exactly where a lone worker is and in which direction they are headed. This can be tracked through our dashboard feature.
Can the check-ins be turned on and off remotely?
Yes. Check-ins can be remotely activated or deactivated through the app, our website or by calling our Emergency Monitoring Centre.

Reach our Automated CheckMate Attendant at 1-866-923-3885, and follow the menu to activate or deactivate check-ins, change call frequencies, or delay calls. Safety checks can be deactivated for the Safe Alone app through the dashboard feature.

Can help be summoned between check-ins?
With the Safe Alone app, there is a Personal Emergency Transmitter button. When a lone worker presses this button, it sends an alarm to our EMC. Along with the alarm, this button sends their GPS coordinates to our Monitoring Centre, which allows us to pinpoint exactly where they are when the distress signal is sent. The GPS coordinates are updated every minute until the alarm is resolved.
What if the lone worker does not have proper cell reception?
Our CheckMate products can be accessed through any phone, whether it is a smartphone, landline, or satellite phone. The lone worker can simply inform us that they are going into a location with limited cell service by activating and deactivating their own check-ins manually. This option is also helpful when the employee knows they will be driving and cannot safely answer their phone.
How does CheckMate accommodate a lone worker when the level of risk changes?
CheckMate gives the lone worker the ability to change their call frequency if they find themselves in a high-risk situation. They can set a shorter interval between check-ins if they know they are entering an area where the risks may be higher or set a longer check-in interval when risks are low.
A lone worker may also use the SafeWalk feature within the Safe Alone app. When activated, SafeWalk sends location information to ProTELEC frequently via GPS. By pressing the power button on your device, an emergency alert is immediately sent to our 24/7 Monitoring Centre.
How do I change my Safety Check frequency on the Safe Alone app?
When safety checks are activated, there is an option to change the frequency at the bottom of the screen. Safety check frequencies can be set to as short as every 5 minutes up to as long as every 8 hours.

Have any additional questions? Give us a call or email us; we’d be happy to answer them.

Emergency Monitoring Centre: 1-888-440-0701

Email: information@proteleccheckmate.com

North American Sales: 1-855-946-0937