What is the Emergency Monitoring Centre (EMC)?
Our Five Diamond-certified EMC receives annual inspections by the Underwriters Laboratory of Canada (ULC), certifying that it meets their demanding requirements for architectural and physical features, emergency power, computer hardware and software. We follow strict, standard operating practices ensuring that protocol is never undermined.
Who is responsible for reviewing check-ins and providing alarm response?
How do check-ins work?
For check-ins via phone, our automated system will call the employee at designated times throughout the day. When the call is received, the individual enters their 4-digit PIN, confirming they are safe.
If the check-in is missed for any reason, an automated call will follow after 3 minutes. Should the second check-in attempt be missed as well, an alarm is sent to our Emergency Monitoring Centre, and one of our operators will attempt to call the person. If this goes unanswered, ProTELEC operators immediately notify the proper parties to ensure that the lone worker or person living alone is out of harm’s way.
Is CheckMate able to track a lone worker’s location?
Can the check-ins be turned on and off remotely?
Reach our Automated CheckMate Attendant at 1-866-923-3885, and follow the menu to activate or deactivate check-ins, change call frequencies, or delay calls. Safety checks can be deactivated for the Safe Alone app through the dashboard feature.
Can help be summoned between check-ins?
What if the lone worker does not have proper cell reception?
How does CheckMate accommodate a lone worker when the level of risk changes?
A lone worker may also use the SafeWalk feature within the Safe Alone app. When activated, SafeWalk sends location information to ProTELEC frequently via GPS. By pressing the power button on your device, an emergency alert is immediately sent to our 24/7 Monitoring Centre.