FAQ

Yes. CheckMate Working Alone is designed to meet and exceed the requirements set by lone worker safety legislation. Our system supports full adherence to lone worker compliance law across all provinces and sectors. We provide a comprehensive safety check system for employees working alone or in isolation, with tools designed to fit seamlessly within an organization’s existing health and safety policies and procedures. To learn more about Federal and Provincial lone worker safety laws and how to identify lone worker risks, please visit our Working Alone Legislation information page.

Our Emergency Monitoring Centre is located in Winnipeg, Manitoba and staffed by professionally trained operators. The Emergency Monitoring Centre receives annual inspections certifying that it meets their demanding requirements for architectural and physical security features, has adequate emergency power, and state-of-the-art computer hardware and software. We follow strict, standard operating practices ensuring that protocol is never undermined. To learn more about ProTELEC Emergency Monitoring & Call Centre services, please visit our Emergency Monitoring and Response information page.

Our monitoring centre serves as the core of our lone worker protection system, designed to intervene instantly when an alarm is triggered.

Our Emergency Centre Operators monitor safety check results and provide a trained, live response if a safety check is missed. Our team is dedicated to the cause of personal safety and security. Our centre operates 24/7 and our team responds to safety and security alarms by following strict procedures.

With the Safe Alone app, simply tap “check-in” on the home screen when prompted. With the Safe Alone lone worker monitoring app, workers can check in from anywhere with a mobile connection.

For check-ins via phone, our automated system will call the employee at designated times throughout the day. When the call is received, the individual enters their 4-digit PIN, confirming they are safe.

If the check-in is missed for any reason, an automated call will follow within an employer-defined timline, usually after 3-5 minutes. Should the second check-in attempt be missed as well, an alarm is sent to our Emergency Monitoring Centre, and one of our operators will attempt to call the person. If this goes unanswered, ProTELEC operators immediately notify the proper parties to ensure that the lone worker or person living alone is out of harm’s way.

This flexible system is a key part of our proactive work alone monitoring strategy.

Yes, for some of our Working Alone services GPS tracking is available. Recognized as one of the best lone worker apps in 2025, CheckMate combines tracking, emergency alerts, and reporting into a unified system. Our Safe Alone app functions as a lone worker GPS tracking app, providing live updates showing exactly where a lone worker is and in which direction they are headed. This can be tracked through our dashboard feature and is only accessible to administrators and our emergency operators. Location tracking options via written text and/or voice recordings are also available and can assist with journey management documentation.

Yes. Check-ins can be remotely activated or deactivated through the app, our website or by calling our Emergency Monitoring Centre.

Reach our Automated CheckMate Attendant at 1-866-923-3885, and follow the menu to activate or deactivate check-ins, change call frequencies, or delay calls. Safety checks can be deactivated for the Safe Alone app through the dashboard feature.

Within the Safe Alone app, there is an emergency panic button for workers built into the app. When a lone worker taps this button it sends an alarm to our Emergency Monitoring Centre. Along with the alarm, this button sends the worker’s GPS coordinates which allows us to pinpoint exactly where they are when the distress signal is sent. The GPS coordinates are updated every minute until the alarm is resolved.

This makes Safe Alone an effective remote worker emergency alert system for teams in isolated roles.

Our CheckMate products can be accessed through any phone, whether it is a smartphone, landline, or satellite phone. The lone worker can simply inform us that they are going into a location with limited cell service by activating and deactivating their own check-ins manually. This option is also helpful when the employee knows they will be driving and cannot safely answer their phone.

CheckMate gives lone workers the ability to change their call frequency to match the risk level of their work environment. They can set a shorter interval between check-ins if they know they are entering an area where the risks may be high or set a longer check-in interval when risks are low.

A lone worker may also use the SafeWalk feature within the Safe Alone app. When activated, SafeWalk sends location information to ProTELEC frequently via GPS. By pressing the power button on their device, an emergency alert is immediately sent to our 24/7 Emergency Monitoring Centre.

These adjustments align with workplace safety risk assessment protocols by scaling safety checks to real-time field conditions.

When safety checks are activated, there is an option to change the frequency at the bottom of the screen. Safety check frequencies can be set to as short as every 5 minutes and up to as long as every 8 hours.

Our team of safety specialists are here to help. Submit an account maintenance request using our online service request form and we will make the necessary account updates. For urgent and after-hours account maintenance needs please call 1-888-440-0701.

Our team ensures your lone worker compliance software remains fully tailored to evolving business needs.

A lone worker risk assessment helps employers identify, evaluate, and address the hazards faced by employees who work alone or remotely. Conducting a risk assessment ensures your organization is compliant with lone worker safety regulations and informs the development of appropriate safety protocols and monitoring systems like CheckMate.

Ensuring lone worker safety starts with a proactive plan. Use an automated system like CheckMate—a trusted lone worker compliance software—to maintain compliance with safety regulations by enabling regular check-ins, emergency alerts, and audit trails. These features support your workplace safety risk assessment and align with compliance requirements at the federal and provincial levels.

CheckMate offers a full suite of lone worker safety devices, designed to provide personal protection for lone workers in real time. From wearable fall detection pendants to desktop panic buttons and GPS tracking apps, our solutions are fast to deploy and backed by 24/7 monitoring to ensure the fastest possible emergency response.

While Ok Alone and SafetyLine are established lone worker safety tools, CheckMate provides more comprehensive lone worker protection solutions. With live operator response, flexible check-in methods, and real-time GPS, CheckMate is designed to meet the safety and compliance needs of organizations across industries.

A complete work alone safety checklist includes risk assessments, check-in schedules, emergency contact protocols, GPS tracking, and a reliable lone worker monitoring app like CheckMate. For example, in regions like Manitoba, where lone worker safety regulations are strict, a strong work alone policy ensures compliance and employee protection.

Using the CheckMate dashboard and our lone worker tracking app, administrators can view real-time GPS locations, check-in statuses, and alarm histories of remote staff. Our monitoring tools are designed for simplicity and compliance, giving you full visibility into your team’s safety in the field.

Yes. CheckMate is compliant with lone worker legislation in every Canadian province, including Manitoba and British Columbia. Whether you need to align with BC’s regulations on working alone or require Manitoba lone worker safety solutions, our tools are built to keep your organization compliant and your team safe.