CheckMate Customer Story
At a busy grocery store, the last thing a manager should be doing is lying awake to make sure a late-shift check-in went through. CheckMate handed that responsibility back to the team itself, so safety runs in the background without adding to anyone's workload.
Lone worker safety usually lands on management's plate, and it rarely stays inside business hours. For Brooke Nelson-St Dennis, Store Manager at Save-On-Foods #954 in Parksville, the goal was a system her team could run on their own, confidently, without leadership having to babysit every check-in or troubleshoot it after hours.
What sold the team was how little friction it added. Brooke can set everything up and manage it herself, the day-to-day falls to the workers rather than to management, and each person chooses whether they get a phone call or a text-based check-in.
"From a management perspective, the system is incredibly easy to use and intuitive. I'm able to set up and manage users myself, customize how check-ins work, and allow team members to choose whether they receive a phone call or a text-based check-in."
Because the service is app-based and self-serve, the team uses it independently, with 24/7 human monitoring standing by if a check-in is ever missed. The result is peace of mind that runs in both directions, for the workers on shift and the leaders who used to carry the worry.
"As a management team, we no longer have to worry about being awake late at night to help set up lone worker check-ins or monitor the process. The system empowers team members to manage their own safety check-ins confidently and independently, while still ensuring support is there if it's ever needed."
For Brooke, the win is safety that does not come with a side of complexity.
"CheckMate has been a reliable, flexible, and stress-reducing solution for both our team members and leadership. It allows us to prioritize safety without adding complexity or extra workload to an already busy environment."
Join more than 900 Canadian organizations that trust CheckMate to keep their people safe. Book a free consultation and we will map it to how your team actually works.