Behind the scenes, your staff work alone

Yes. The SOS wearable is worn under clothing or on a lanyard and triggers with a simple button press — no screen, no sound, no visible action. The guest won't know an alert has been sent. The 24/7 monitoring centre receives the alert with the worker's location and immediately notifies your designated emergency contacts, who can involve hotel security or emergency services.

Night auditors set a check-in timer at the start of their shift. At regular intervals, they receive a prompt to confirm they're safe — via the app, a phone call, or the SOS wearable. If they miss a check-in, the monitoring centre follows your escalation protocol: first attempting to reach the staff member, then notifying your designated emergency contacts, who can involve emergency services if needed.

Yes. The monitoring dashboard gives you a real-time view of every staff member across all your properties. Each property can have its own check-in schedules, alert protocols, and escalation procedures. Management companies and hotel chains use this to oversee safety across their entire portfolio from a single screen.

The SOS wearable works independently of cell coverage — fall detection and panic alerts function even in basements, boiler rooms, underground parking, and other areas where cell phones lose signal. For properties with Wi-Fi throughout, the Safe Alone app can also use Wi-Fi connectivity.

Hotel and hospitality workers who work alone — particularly overnight staff, housekeepers entering guest rooms, and maintenance engineers in isolated areas — fall under provincial working alone regulations. Most provinces require employers to have a system for checking on lone workers and a procedure for emergency response. CheckMate provides the timed check-ins, discreet panic alerts, and 24/7 professional monitoring that these regulations require.